Silas and Carter we great today. So polite and helpful. Did a great job and I would highly recommend them.
The service received from the initial phone contact was amazing. Truly professionals. I will recommend Southern Goodman Mechanical to everyone I know. Tommy/Samson, and the entire team were outstanding! I liked everything about the business. Great quality, amazing value, total professionals, noteworthy responsiveness, and respectfully on time. I would add 5 more stars. No exaggeration, the team that came out to is a 10 on a scale of 1-5.
Company is highly professional and responsive from initial encounter to actual service. Tech called as promised, showed up on time as promised, clearly explained issue, fixed problem and it was same day. Signed right up for annual service contract. Excellent company!
Service was on-time, thorough, and very professional. They stayed until everything was done and offered detailed explanations.
From my initial experience with Samson to quick scheduling and service with Gene these guys provided a positive customer experience. Gene provided professional service and a thorough explanation of what is needed for maintenance and repair. I anticipate the same when work is finalized and I like that Gene will be the one back to do the additional work as well. Appreciate the courtesy and professionalism all around. Something that is lacking in today’s service industries.
Thanks for making HVAC service a smooth and honest experience.
Silas and Carter were professional and courteous. They explained exactly what they were going to do and provided some recommendations to me once they were finished. Silas also answered all of my questions regarding the company and provided details regarding the protection club. I am excited to continue working with a Southern Goodman!
I had a HVAC maintenance. The service was excellent and very professional. I was given good information! I was very satisfied with everything.
The office staff were very cordial (Bree and Caitlin) and we received exceptional service from Gene. He was extremely knowledgable, prompt, courteous and provided excellent customer service. I highly recommend Southern Goodman for all of your HVAC needs whether that be system maintenance, repair or replacement!!!
I’ve dealt with Southern Goodman for almost 20 years and have always received great service. Carter just visited to troubleshoot an issue with my furnace. He was very professional and quickly determined the problem and solution.
We had a great experience with Jimmy! He was on time, kind, and informative. We appreciate his help and look forward to working with him again!
These guys put in a drain system and poly sealed my crawl space. They were always on time and did a great job. Going to use them for HVAC work going forward.
Fantastic company! Always cheerful when answering phones, polite and respectful to my concerns! They are great in contacting me with updates of my spot in line, and stayed on time! The technician Carter was very thorough with the inspection, while going over it all! He was very knowledgeable and confident in his skills! As always, I’ll continue to use Southern Goodman
I am very grateful for the responsive way that my concerns were taken care of. Carter came to see what was the cause of the problem and to do what he could to take care of it. He did a great job. He was honest, and he explained everything about the problem and he did get it fixed. Things are much better now. I couldn’t be more satisfied. Carter is a dependable person. Southern Goodman has been good to us and Carter can be trusted.
Silas is a thorough and professional technician, and did not let anything slip through the cracks during a service check-up. Suggested a necessary repair. Happy with their service and the online booking!