Richmond’s Preferred HVAC & Plumbing Company

07/18/2025 I was fortunate to receive a call first thing this morning and Yovani (technician) arrived. Wonderful, friendly and extremely knowledgeable tech found our HVAC had froze due to air filters with too high a Merv rating-stopping airflow! Hope we can have Yovani come for all of our service calls! Explained and showed us everything. Really impressive! Thank you. 07/17/2025 We noticed our house was getting very warm. Sadly it was 5:00 p.m. and my temperature on my thermostat read 79. We are elderly and have health issues so heat sensitive. After troubleshooting without it turning on I called their after hrs service around 5:15 p.m. lady said someone would call me. 30 minutes later hadn’t heard from anyone so called to double check. This different lady has no idea why other lady told me that, they are booked for this evening. So someone will call me tomorrow morning or I can book an appointment on-line. We have a warranty, pay for their service plan and our system is a little over 1 yr old, serviced May 12th. We are extremely disappointed in lack of support and mixed communication. 05/12/25 Bryce was our serviceman today for our HVAC system. Very nice, informative gentleman whom presented us with fantastic customer service. He explained the need and difference between a UV Light Filter system and bulbless filter system to prevent mold growth inside of our 1 yr old unit. We appreciated the information and assistance in him installing the bulbless filter system for us today. Always friendly personnel whether calling for an appointment, them calling me to keep me posted on when the service tech will arrive or the service tech themselves. A+ rating from us. 10/23/24 Excellant work by Hunter! Always friendly, helpful and installed a surge protector along with routine maintenance on our unit. Everyone at this company goes above and beyond. Even Suzanne this morning while confirming my appointment. Highly recommend this company. Today I was greeted in such a fantastic way by a wonderful receptionist whom made our appointment for an exceptional serviceman (Silas) to trouble shoot our 17 yr old HVAC system. He was extremely thorough, explained and showed us so many issues missed by others. How refreshing to have such a friendly, knowledgeable person, help us! Silas put us in contact with another outstanding gentleman (Tommy) to help us with our new HVAC system purchase. We truly appreciated the genuine care he took in meeting our personal needs. He definitely made this process so much easier. Today we had the opportunity to meet Johnny and Cody whom installed our new HVAC system and thermostat! They were on time, very friendly, extremely knowledgeable, walked us through everything, kept us informed, left everything very clean, just a great team of people! This company seems to have hit gold and I think we as customers are extremely lucky to be the benefactors. So much so, we decided to change out our 17 yr old hot water heater now too! I personally do not want to wait until I have no hot water! We are looking forward to doing business with this company for many years to come! So happy we found you! We personally highly recommend this company for all your heating and air conditioning needs,

Outstanding customer service! So happy I called. They don’t try and sell you anything or jack up the prices. Even gave me helpful tips to avoid future HVAC/ Plumbing issues. Thank you!

Professional, effective service and communication. All concerns with the systems were addressed and was given multiple choices of solutions. Would recommend to anyone who needs Repair or preventative maintenance.

Quick, knowledgeable, fair. Happy with service, will use again, and recommended.

Keven was awesome and did amazing work and Shanon did an amazing job at being a customer service representative and a dispatcher and she needs a raise.

Great service in affordable. exceptional customer service.

Silas is the best! He came to clean out our clogged line and get our AC back up and running. He also installed a new pump to hopefully avoid this same issue. He is always so pleasant and nice. He explains and goes over everything with me so I know everything is in great condition. Thanks!

Johnny and Joey arrived on time and started removing old heat pump. By 3:00pm they had new unit installed and AC working great. Very professional and hard workers. Not sure how Johnny survived the heat in the attic put he did. Thanks everyone involved. Called about checking my water heater. Technicians Brandan and Steven came and recommended a new HW heater. Within minutes they started replacing heater and installed water filter. Highly recommend this company.

Excellent service, very concise and honest

Silas was not only professional , but he was patient , he took the time to educate me on switching out the filters and the importance of doing my maintenance ,being with this company has put me at ease and not only that .. having Silas show up reassuring me it will be okay 10’a acrosssss the board

When I called, Brandon came right away and fixed the issue in no time. Great customer service!

Always great service from SooGood. Silas is a terrific technician. He always thoroughly explains what he does and what might be needed. Highly recommend.

Excellent service! Kind, thorough, and honest. Yovany was awesome. Never felt pressured, but fully informed and advised. 5 stars for sure.

Pleasant informative and patient with questions asked.